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Latest ServiceNow CIS-ITSM Real Test - Training CIS-ITSM Tools

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ServiceNow CIS-ITSM exam covers a wide range of topics including IT Service Management, ServiceNow platform architecture, ServiceNow applications, data and process management, and reporting and analytics. CIS-ITSM exam is designed to test the individual's understanding of these topics and their ability to apply them in real-world scenarios. CIS-ITSM Exam comprises of multiple-choice questions and is timed, with a duration of 1 hour and 30 minutes.

ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q36-Q41):

NEW QUESTION # 36
The support manager at Universal Containers wants a dashboard that shows the number of cases that remain open as of 5:00 p.m. each day.
Which type of report should be used in the dashboard component?

A. Report based on custom report type using cases and business hours
B. Report based on a reporting snapshot that runs daily at 5:00 p.m.
C. Standard case lifecycle report where unit equals business hours
D. Custom summary report where unit equals business hours

Answer: B

NEW QUESTION # 37
Which of the following Service Catalog varibale types are not supported in Mobile interfaces? Select all that apply.

A. IP Address
B. Lookup selectbox
C. Container Start
D. UI Page
E. HTML
F. Label

Answer: A,D,E,F

Explanation:
Explanation
The Configuration Management Database (CMDB) is a centrally-managed and controlled system of record for all IT service infrastructure components and t heir relationships. It is used by all IT Service Management applications as a critica l analysis and decision-making support tool.
* Identifying the respective support and approval groups.
* Identifying the business criticality of affected Cls to aid in prioritizat ion and escalation.
* Identifying potential upstream or downstream impacts.

NEW QUESTION # 38

The test method above calls a web service that updates an external system with Account information and sets the Account's Integration_Updated__c checkbox to True when it completes. The test fails to execute and exits with an error: "Methods defined as TestMethod do not support Web service callouts." What is the optimal way to fix this?

A. Add Test.startTest() and Test.setMock before and Test.stopTest() after CalloutUtil.sendAccountUpdate.
B. Add Test.startTest() before and Test.stopTest() after CalloutUtil.sendAccountUpdate.
C. Add if (!Test.isRunningTest()) around CalloutUtil.sendAccountUpdate.
D. Add Test.startTest() before and Test.setMock and Test.stopTest() after CalloutUtil.sendAccountUpdate.

Answer: C

NEW QUESTION # 39
The current status of a problem record is tracked in the State field. Each state has a label, value and constant. This example is for Fix in Progress state:
Your customer wants to add a prerequisite for moving out of the Fix in Progress state. When you update the script include which value is better to use in the script?

A. ProblemState.STATES.FIX_IN_PROGRESS
B. 0
C. 104.ProblemState.STATES.FIX_IN_PROGRESS
D. "Fix in Progress"

Answer: A

NEW QUESTION # 40
An Order Guide can include multiple Items. Items have common variables, such as Shipping Location, and Requester. Which field on the Order Guide, when set to true, automatically copies the common variable values to corresponding variables on each included Item?

A. Global Variables
B. Cascade Variables
C. Copy Repeat Variables
D. Duplicate Variables

Answer: B

Explanation:

NEW QUESTION # 41
......

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